Meet Nextiva, The US-based Startup That Powers Remote Workforce

Remote work continues to gain buzz. In their 2022 State of Remote Work Report, Owl Lab has found a major upward trend in today’s working environment. The research firm reported that interest in remote and hybrid work has risen by over 24 percent and 16 percent, respectively, while interest in in-office work has dropped by over 24 percent.

By 2025, according to Upwork, an estimated 32.6 million Americans will be working remotely, accounting for around 22% of the US workforce. The continuous shift to remote work arrangements, of course, has led to the adoption of various workplace technologies, including Zoom, Microsoft Teams, Teamwork, and Nextiva.

Photo by Andrea Piacquadio/Pexels

What is Nextiva?

Right now, there are dozens of cloud-based communication solutions on the market, each claiming to do more. But only a few numbers offer a complete, all-in-one solution. One of them is the US-based communication technology provider Nextiva.

Image by: Nextiva

Founded in 2006 and headquartered in Scottsdale, Arizona, Nextiva is a leading technology company specializing in cloud-based unified business communications, customer relationship management (CRM) software, and remote collaboration tools. In addition to its U.S. headquarters, the company also operates offices in Ukraine and Mexico.

The company's top solutions—such as its VoIP business phone system and customer CRM platform—enable organizations to efficiently manage communications and customer interactions. Its products are widely used across various industries, including education, legal services, hospitality, and even entertainment, with one client being the production team behind the popular late-night TV show Conan.

Nextiva's rapid rise 

Nextiva saw unprecedented growth in the past few years, announcing additional features and new products. In June 2016, Nextiva's revenue was reported to be close to $100 million. By 2017, the revenue had reached over $110 million. Today, the company employs 700 people, and its cloud-based technology services are used by over 150,000 companies. As of 2020, the company had sales of over $200 million.

Nextiva’s strength in the Unified Communication space was recently highlighted in a research report about the Cloud PBX market. The tech firm was named as one of the major Cloud PBX market players in the insightful report conducted by independent research firm Credible Markets. The report reviews the competitive landscape scenario seen among top Cloud PBX market players, which include software giant Microsoft and RingCentral.

Deloitte also named Nextiva one of the top 500 fastest-growing companies of 2019. The company earned the highest rating from the US News & World Report for its Best Business Phone Systems of 2020. The online publication also named Nextiva as one of the Best Enterprise Business Phone Systems and Best Medium-Sized Business Phone Systems. The company also received a record four Stevie® Awards for Sales & Customer Service in one year.

In October 2020, Nextiva announced a major partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities, connecting champions with the company’s market-leading business communications platform.

Growth is expected to continue with the expanding implementation of cloud infrastructure and the new normal: the work-from-home setup. Nextiva is also looking to expand its reach. In January 2024, Nextiva acquired Thrio, a US-based contact center software company, to boost the company's customer experience portfolio.

Nextiva addresses the global challenge

Nextiva’s expertise is communication technology, everything about web-based communication, which includes remote collaboration tools and customer CRM software. The tech company’s main focus is on the business communication arena. But the market changes fast, and new competitors and challengers have emerged. The fight to stay at the top of the technology food chain became fiercer. Nextiva recognized the competition and the state of the current market. It has no choice but to respond quickly or risk becoming a minor player. The stakes are high for Nextiva, as the global communication technology space is growing fast, showing no sign of slowing down.

Nextiva would need to introduce something new in the technology industry, while also finding new ways to help its clients get full value from their existing technology investments. The Arizona-based company had to retool its product line to create solutions that would help its clients communicate better.

To address today’s challenges, Nextiva announced a major addition- the next phase of its business solution. NextOS unifies business and corporate communications into a single fully integrated platform. This recently added all-in-one software system will connect all your communications with automation, business applications, and intelligence. The new software offers the perfect platform for companies (of any size) who want to streamline their internal communication and business workflows into a single platform.

So, what exactly is Nextiva’s NextOS, and how does it work? According to the company, NextOS serves as a central hub for all communication and productivity needs. This unified communications (UC) platform brings together all aspects of business communication and collaboration into one fully integrated system.

NextOS unifies voice, chat, social media messaging, SMS, email, and video—allowing teams to manage everything from a single platform. This new tool has been designed to streamline operations by bringing together your essential business tools, enabling you to handle tasks such as marketing campaigns, sales pipeline management, internal communications, team collaboration, client outreach, customer interactions, analytics, and strategic planning—all in one place.

Nextiva’s NextOS platform is both flexible and scalable, allowing you to integrate many of your existing SaaS (Software-as-a-Service) tools into a single, unified system. The unified communications (UC) platform supports integrations with popular web-based tools such as Google Calendar, Salesforce, Dropbox, QuickBooks, Microsoft Outlook, and Zendesk.

Conclusion

Nextiva is best suited for large companies that handle high daily call volumes and employ large numbers of employees across multiple locations. It’s also a good option for businesses (of any size) who want to streamline communications services into a single platform and interface. With its robust suite of tools, Nextiva is well-positioned to deliver cutting-edge communication solutions for the modern workplace.

So if you're running a global workforce and seeking a comprehensive communication solution with a wide range of features, consider trying Nextiva. To learn more about Nextiva’s cloud-based communication platform, including pricing and availability, visit their official website: www.nextiva.com.

Here's a YouTube video about how Nextiva can help you run your business smoothly: